![]() ![]() ![]() Recognize opportunities to upsell our products and services. Research every issue and provide solutions to them. Identify customers’ needs and wants, give your best to clarify information. Manage inbound and outbound customer calls in a timely manner. If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Call Center Agents – Ecommerce) before Tuesday 4th July, 2017. Call Center Representative duties and responsibilities. Must have sold IT products e.g laptops, phones etc.ĬLICK HERE TO APPLY.At least 1 year of Customer Service Experience.Qualifications for the Call Center Agent Job Contributes to team effort by accomplishing related results as needed.Prepares product or service reports by collecting and analyzing customer information.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. Resolves product or service problems by clarifying the customer’s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution. A call center representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have.Maintains customer records by updating account information.They are front-line employees for a company and strongly influence how customers feel about it. Call center agents must have a clear and friendly telephone voice. Work in an open-plan call center setting. Opens customer accounts by recording account information. Solicit sales, provide information about products and services, or handle complaints. ![]() Attracts potential customers by answering product and service questions suggesting information about other products and services.Salary: 20,000 + Incentives Call Center Agent Job Responsibilities They are looking to recruit a vibrant and results oriented Call Centre Agent who will handle customer enquiries in a timely manner. Our client is an American owned company that provides an online shopping platform for quality ICT products. Click Here For DetailsĬall Center Agent – IT Products Job at Corporate Staffing Services NOT Getting Job Interviews? Get A Professional CV Today. ![]()
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